Refund Policy

1. Cooling-Off Period

Learners who enrol on a programme have the right to cancel their enrolment within 14 calendar days of payment and receive a full refund of course fees, minus a non-refundable administrative charge of $95. To cancel, the learner must notify us in writing at [email protected]. This right does not apply once the learner has accessed more than the introductory module of their course materials on Moodle.

2. Refunds After the Cooling-Off Period

Full Refund (minus admin charge)

A full refund may be provided if we cancel a programme and cannot offer a suitable alternative.

Partial (Pro-Rata) Refund

A pro-rata refund may be granted at our discretion where the learner withdraws due to serious illness, injury, bereavement, or other compelling personal circumstances. Supporting evidence is required. The refund amount is calculated based on the proportion of units not yet accessed.

No Refund

No refund is provided: after the 14-day cooling-off period where the learner has commenced study and no extenuating circumstances apply; where the learner is withdrawn following a confirmed finding of serious malpractice or plagiarism; where the learner is expelled for breach of the Centre's code of conduct; where the learner abandons the programme without communication for 90 days or more.

3. OTHM Fees

OTHM learner registration fees, once paid to OTHM, are non-refundable and non-transferable between learners or qualifications. Where a refund is processed, any OTHM fees already remitted are deducted from the refund amount.

4. Refund Procedure

Submit a written refund request to [email protected] including your full name, programme details, reason for the request, and supporting evidence. We acknowledge within 5 working days and provide a decision within 15 working days. Approved refunds are processed within 30 calendar days.

5. Appeals

Learners dissatisfied with a refund decision may appeal through our Appeals Policy. Contact us for a copy.

6. Statutory Rights

This policy does not affect any statutory rights you may have under US federal or Georgia state consumer protection law.

Last updated: 2025.